Return & Refund Policy

We want you and your pets to be completely satisfied with your purchase from WagsandWWear. If you are not happy with your order, we offer a straightforward return and refund process.

Eligibility for Returns:

  • Items must be unused, in original packaging, and in the same condition as received.

  • Certain products, such as customized or personalized items, may not be eligible for return.

Return Process:

  1. Submit a return request through our website.

  2. Once approved, follow the provided instructions to return your item.

  3. Returns should be shipped within the specified timeframe provided during the approval process.

Refunds:

  • Refunds are issued once the returned item is received and inspected.

  • Refunds will be processed to the original payment method.

  • Shipping fees are non-refundable unless the return is due to an error on our part.

Exchanges:
If you wish to exchange an item, please submit a request through our website. Exchanges are subject to product availability.

Important Notes:

  • WagsandWWear reserves the right to refuse returns that do not meet the above criteria.